The privacy policy is an online document that makes sure a user’s online information is protected and it is not used for anything that intends them any harm. All the pointers given under our privacy policy are valid under the Information Technology Act, 2000. This document is updated from time to time by Travelerlenses  for the betterment of the same. The current version of the privacy policy is updated on 5th November 2020

 

Travelerlenses  declares that we are not going to use any user information whatsoever in bad faith and/or sell the information to any third party under any condition. But if necessary and in case a legal notice is served to us in case of any legal matter, whatsoever it may be, we’re going to share the user information under the Right to Informations Act. Additionally, any legal issues will be sorted out in Kanpur Court only as we’re a firm registered in Uttar Pradesh.

 

Our website is standing there for providing services to the users and in order to that, we may ask you for your information at times. We assure you that all the information that is gathered from you is being used for facilitation purposes only and not for any malicious activity. We do not encourage data leaks or any similar schemes, which is why your information will be kept protected and only be shared with the members of the company who are associated with the facilitation of service for the user only.

 

The website asks a user for personal information including email, name, phone number, along with a set of other sets of personal information. This information is necessary for the proper execution of the services that we’re facilitating.

 

We use cookies on our website to improve user experience and enhance the load time for the users interacting with our website. You may opt-out of the same if you want to by disabling the cookies for our website using the web browsers that you use to visit our website.

 

We have outbound links added to our website which will take you to a third-party website which will be completely unrelated to us. We add these links after verifying that they are operating on the standard norms and that they host good content/service. But whatever you may incur onto a website other than ours is not our liability and in case of discrepancy, we cannot be held liable.

 

Any user, whoever they may be, when they enter information onto our site, it’s just so that they can avail of our services and we have no hidden agenda from collecting the information. We do not share, export, or sell this information to anyone and the data is only shared with company employees who are involved in the facilitation of services only. Other than that, we have proper security features installed on our website so that the digital data would not be accessible to anyone as well.

 

To finalize the trip, complete payment should be received before date of journey. Intital booking amount should be paid in advance.

 

No cancellations will be taken over call or whatsapp msg. Please reply to the email of payment receipt that you have received at the time of booking.

Booking amount is non-refundable.

Free Cancellation upto 45 days before the departure date

44 Days to 30 days of Departure date. 10% of total Trip cost along with the booking amount will be charged as cancellation fee.

29 Days to 20 Days of Departure date. 25% of the total trip cost along with the booking amount will be charged as a cancellation fee.

19 Days to 10 Days of Departure date. 50% of the total trip cost along with the booking amount will be charged as a cancellation fee.

10 Days to 6 Days of Departure date. 75% of the total trip cost will be charged as cancellation fee.

6 Days to Trip Departure date. 100% of the total trip cost will be charged as a cancellation fee.

No Show . No refund.

Trips and Treks – 3 Night / 4 Days and above

 

Free Cancellation upto 60 days before the departure date

59 Days to 45 days of Departure date. 10% of total Trip cost.

44 Days to 30 Days of Departure date. 25% of the total trip cost

29 Days to 15 Days of Departure date. 50% of the total trip cost.

15 Days to 8 Days of Departure date. 75% of the total trip cost.

7 Days to Trip Departure date. 100% of the total trip cost.

No Show . No refund.

Independent Tours – Domestic

 

Free Cancellation upto 60 days before the departure date. Land Package only, flights as per the operator’s cancellation policy

59 Days to 45 days of Departure date. 10% of total Trip cost.

44 Days to 30 Days of Departure date. 25% of the total trip cost

29 Days to 15 Days of Departure date. 50% of the total trip cost.

15 Days to 8 Days of Departure date. 75% of the total trip cost.

7 Days to Trip Departure date. 100% of the total trip cost.

No Show . No refund.

Incase of government orders, harsh weather conditions , protests , landslides or any other unforseen circumstances , we work out the best possible alternate plans or trips/treks. At times even even certain activities are cancelled , the organization provides the best alternate but no refunds are provided.

 

If a trek is called off at the last moment due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.), Travelerlenses  will issue a trek voucher for the full amount and if possible will provide an alternate trek. The voucher can be redeemed upto same amount for the same trek or another trek in the next 365 days from the trek departure date.

 

If a trek or trip cannot be completed due to natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.). No refund would be provided.

Any extra expense coming due to any natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.), Will be beared by customer. Company will not be liable.

Cancellations policy will differ during the peak season and popular places.